The role of the FDA in Government of Ghana’s commitment to improve the business environment cannot be overemphasized. Through effective, efficient and transparent regulatory service delivery the FDA supports Government’s industrialization agenda in programmes such as the Planting for Food and Jobs, 1D1F, National Entrepreneurship Innovation Programme (NEIP), Private Sector Development and the African Continental Free Trade Agreement (AfCFTA).

The 2020 client service delivery charter which supersedes the first edition, has been revised to align with the 2020-25 FDA Strategy Compass and captures the new services on offer; it also captures issues of anticorruption which is currently being driven by the National Anticorruption Action Plan (NACAP). This edition will boost the confidence of our clients and strengthen our relationship with them.

The timely provision of quality service remains our heartbeat in our quest for excellence as we pursue our mandate of protecting public health and safety. Daily, our officers live out our core values of integrity, accountability, and teamwork to give the best to our clients, consumers, and other stakeholders.

Without our clients, consumers, and other stakeholders’ cooperation, we cannot achieve our mandate. It is important that clients and consumers adhere to the relevant regulations while their needs are attended to by FDA officers.

Our highly valued clients, you are encouraged to read our client service charter to appraise yourself with your rights and responsibilities. Your suggestions are welcome as they enable us to serve you better.